Privacy Policy

Effective date: August 21, 2026

This Privacy Policy describes how Smile Again Advanced Dentistry (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes personal information in connection with our website, online booking tools, and related services (collectively, the “Services”).

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services or submit personal information to us.

1. Controller

The data controller responsible for the processing of personal information described in this Privacy Policy is:

Smile Again Advanced Dentistry
Centro Comercial El Tesoro
Medellín, Antioquia, Colombia
Email: [email protected]
Phone: +1 (551) 366-8468

2. Information We Collect

We may collect the following categories of personal information:

Identifiers, including name, email address, telephone number, and similar contact information.
Commercial and service information, including appointment requests, treatment inquiries, and communications with our team.
Health-related information that you voluntarily provide in connection with a consultation or treatment inquiry (for example, dental history, symptoms, or photographs you choose to submit).
Internet or other electronic network activity, including IP address, browser type, device information, referring pages, and usage data.
Geolocation information derived from your IP address or that you provide (for example, city or country of residence).

We do not require you to provide personal information to browse the public pages of our website. If you do not provide information requested for booking or communications, we may be unable to schedule a consultation or respond to your request.

3. How We Collect Information

We collect personal information from the following sources:

Directly from you, when you complete a form, book a consultation, email us, call us, or otherwise communicate with us.
Automatically, when you visit our website, through cookies, pixels, and similar technologies.
From service providers that process bookings, communications, or website operations on our behalf.

4. How We Use Information

We may use personal information for the following purposes:

To provide, operate, and maintain the Services
To schedule, confirm, and manage consultations and related communications
To evaluate treatment inquiries and provide information about our services
To coordinate patient support, including travel-related assistance for international patients
To respond to comments, questions, and requests
To send administrative information, such as appointment reminders and policy updates
To send marketing communications where permitted by applicable law, and from which you may opt out
To monitor, improve, and personalize the Services
To detect, prevent, and address fraud, security, or technical issues
To comply with legal, regulatory, and professional obligations
To enforce our terms and protect our rights, property, and safety, and those of our patients and others

5. Legal Bases for Processing

Where required by applicable law, we process personal information on one or more of the following bases:

Your consent
Performance of a contract or steps taken at your request prior to entering into a contract
Compliance with a legal obligation
Our legitimate interests, such as operating our website, responding to inquiries, and improving our Services, provided those interests are not overridden by your rights

6. Disclosure of Information

We may disclose personal information as follows:

Service providers. We share information with vendors that perform services on our behalf, including website hosting, booking and customer relationship management, email delivery, and communications. These providers are authorized to use personal information only as necessary to provide services to us.
Professional advisors. We may disclose information to lawyers, accountants, insurers, or similar advisors where reasonably necessary.
Legal and safety reasons. We may disclose information if we believe it is required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of the Company, our patients, or others.
Business transfers. We may disclose or transfer information in connection with, or during negotiations of, any merger, sale of assets, financing, or acquisition of all or a portion of our business.
With your direction. We may disclose information to third parties when you request or consent to such disclosure.

We do not sell personal information.

7. Third-Party Booking and CRM Tools

Consultation scheduling on our website is facilitated by a third-party booking and customer relationship management platform. Information you submit through the booking calendar or related forms is processed by that platform on our behalf for the purposes described in this Privacy Policy. Those tools may also set cookies or collect usage data as described in Section 8.

8. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage, and similar technologies to operate the Services, remember preferences, analyze usage, and support embedded features such as the booking calendar.

You may be able to disable cookies through your browser settings. If you disable cookies, some features of the Services may not function properly. We do not currently respond to “Do Not Track” signals.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide the Services, maintain business and clinical records, resolve disputes, and comply with legal, tax, accounting, and professional requirements. Retention periods may vary depending on the nature of the information and applicable law. When information is no longer required, we will delete, destroy, or de-identify it in accordance with our practices.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of your information.

11. International Transfers

We are located in Colombia and serve patients in other countries, including the United States. Personal information may be transferred to, stored in, and processed in Colombia and other jurisdictions where we or our service providers operate. Those jurisdictions may have data-protection laws that differ from the laws of your country of residence. Where required, we will take appropriate steps to protect personal information in connection with such transfers.

12. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to the personal information we maintain about you
Request correction of inaccurate or incomplete personal information
Request deletion of personal information, subject to legal or professional record-keeping obligations
Object to or request restriction of certain processing
Withdraw consent where processing is based on consent
Opt out of marketing communications
Lodge a complaint with a competent data-protection authority

To exercise these rights, contact us at [email protected]. We may need to verify your identity before fulfilling a request. We will respond in accordance with applicable law. We will not discriminate against you for exercising your privacy rights.

13. Additional Notice for U.S. Residents

If you are a resident of California or another U.S. state with a comprehensive privacy law, you may have additional rights to know, access, correct, or delete personal information, and to opt out of certain sharing. We do not sell personal information or share it for cross-context behavioral advertising. To submit a request, email [email protected]. You may designate an authorized agent to submit a request on your behalf, subject to verification.

14. Children’s Privacy

The Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information as soon as reasonably practicable. If you believe a child has provided us with personal information, please contact us at [email protected].

15. Third-Party Websites

The Services may contain links to third-party websites or services, including social media pages. This Privacy Policy does not apply to those third parties. We are not responsible for the privacy practices of any third party. We encourage you to review the privacy policies of any website you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page indicates when this Privacy Policy was last revised. We will post the updated Privacy Policy on this page. Your continued use of the Services after any changes become effective constitutes your acceptance of the revised Privacy Policy.

17. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Smile Again Advanced Dentistry
Centro Comercial El Tesoro
Medellín, Antioquia, Colombia
Email: [email protected]
Phone: +1 (551) 366-8468